Effective Date: 9-July-2025
1. Introduction
Welcome to Ivory Dental Clinic. This Privacy Policy applies to our mobile application ("App") and our website located at https://ivory-dental.co.in/ (collectively, "Services"). Ivory Dental Clinic ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information we obtain from users ("you" or "your") of our Services.
This Privacy Policy applies to information collected through our App and Website. It does not apply to information collected offline or through other channels (such as in-person at our clinic, which may be covered by a separate HIPAA Notice of Privacy Practices if applicable in your jurisdiction).
By downloading, accessing, or using our App or Website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, you should not use our Services.
2. Information We Collect
We may collect the following types of information through our App and Website:
a) Information You Provide Directly:
- Appointment Booking Information: When you book an appointment through our Services, we may collect your name, phone number, email address, preferred date and time, and the reason for your visit or type of service requested.
- Contact Form / Inquiry Information: If you contact us through forms on our Website or App (e.g., for support, inquiries, or to request information), we may collect your name, email address, phone number, and the content of your communication.
- Account Information (if applicable): If our Services allow for user accounts, we may collect information you provide to create or update your account, such as a username, password, or other demographic details.
- Newsletter Subscription (if applicable): If you subscribe to our newsletter via the Website, we will collect your email address.
- Health Information (Limited): When booking an appointment or communicating about your dental needs via our Services, you may voluntarily provide limited health-related information pertinent to your dental care. Please note: While our Services facilitate communication, detailed patient health records are maintained securely within our clinic's systems, adhering to applicable health privacy laws. Our Services are not intended for the transmission or storage of your complete electronic health record.
b) Information Collected Automatically (App & Website):
- Device and Browser Information: We may collect information about the device and browser you use to access our Services, including the hardware model, operating system and version, browser type and version, unique device identifiers (e.g., UDID, Android ID), mobile network information, and IP address.
- Usage Information: We may collect information about how you use our Services, such as the features you access, the pages or screens you view, the links you click, the time and duration of your use, and your interactions with content (e.g., videos watched).
- Crash Reports and Analytics: To improve the stability and performance of our Services, we may collect anonymized or pseudonymized crash reports (for the App) and usage analytics. This may include information about app crashes, website errors, performance data, and general usage patterns. We may use third-party services like Google Analytics or Google Firebase Analytics for this purpose.
c) Information Collected Automatically (Website-Specific - Cookies and Similar Technologies):
- Cookies: Our Website may use "cookies" and similar tracking technologies (e.g., web beacons, pixels) to enhance your experience, remember your preferences, and gather usage information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website effectively.
- Types of Cookies We May Use:
- Essential Cookies: Necessary for the Website to function properly (e.g., for navigation, accessing secure areas).
- Performance/Analytics Cookies: Help us understand how visitors interact with our Website by collecting and reporting information anonymously (e.g., Google Analytics).
- Functionality Cookies: Allow the Website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
- (Potentially) Targeting/Advertising Cookies: These cookies may be set through our site by advertising partners to build a profile of your interests and show you relevant adverts on other sites. We will seek your consent for these where required by law.
- Log Files: Like many websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
d) Location Information:
We currently do not collect precise geolocation information through our Services unless a specific feature requiring it is introduced (e.g., directions to clinic on the App), in which case we will seek your explicit consent beforehand. We may infer your general location from your IP address.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services:
- To facilitate appointment booking and management through the App and Website.
- To provide you with information about our dental services, our clinic, and Dr. Priya Gangurde (Marathe) via the App and Website.
- To deliver content, such as informational videos and articles, through our Services.
- To operate, maintain, and improve the functionality and user experience of our App and Website.
- To Communicate With You:
- To send you confirmations and reminders for your appointments.
- To respond to your inquiries, requests, and provide customer support submitted via our Services.
- To send you administrative information, such as updates to our terms, conditions, and policies.
- To send you marketing communications (e.g., newsletters, promotions, dental health tips) where permitted by law and with your consent if required. You can opt-out of these at any time.
- For Analytics and Improvement:
- To understand how users interact with our App and Website.
- To monitor and analyze trends, usage, and activities in connection with our Services.
- To personalize your experience on our Website (e.g., remembering preferences).
- To identify and fix bugs, errors, crashes, and other technical issues.
- To develop new features and improve existing ones for both the App and Website.
- For Legal and Security Purposes:
- To comply with applicable laws, regulations, legal processes, or governmental requests.
- To protect the rights, property, or safety of Ivory Dental Clinic, our users, or others.
- To detect, prevent, and address fraud, security breaches, or technical issues related to our Services.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Our Service Providers:
- We may share your information with third-party vendors who perform services on our behalf for both the App and Website, such as:
- Website and App hosting providers.
- Analytics providers (e.g., Google Analytics, Google Firebase).
- Email service providers (for newsletters or appointment communications).
- Customer support tool providers. These service providers are authorized to use your personal information only as necessary to provide these services to us and are obligated to protect your information.
- Within Ivory Dental Clinic:
- Information may be shared internally among clinic staff who need access to provide services to you.
- For Legal Reasons:
- We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
- Comply with a legal obligation or a request from public authorities.
- Protect and defend the rights or property of Ivory Dental Clinic.
- Prevent or investigate possible wrongdoing in connection with the Services.
- Protect the personal safety of users of the Services or the public.
- In Connection with a Business Transfer:
- If Ivory Dental Clinic is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our Website or within the App, or by email, of any change in ownership or uses of your personal information.
- With Your Consent:
- We may share your information for other purposes with your explicit consent.
5. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect the information we collect from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to, data encryption where appropriate, access controls, and secure software development practices.
However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information. Transmission of information via the internet or mobile app is not completely secure. Any transmission is at your own risk.
6. Data Retention
We will retain your personal information collected via the App and Website for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law (e.g., for medical record keeping, legal, or accounting purposes).
When your personal information is no longer needed, we will securely delete or anonymize it. Information related to your dental care provided at our clinic (outside the app and website) will be retained in accordance with our clinic's record retention policies and applicable laws.
7. Your Choices and Rights
- Appointment Information: You can review and modify your appointment details through the relevant Service or by contacting our clinic directly.
- Marketing Communications: If you receive marketing emails or messages from us, you can opt-out by following the unsubscribe instructions provided in those communications or by contacting us.
- Push Notifications (App): If the App uses push notifications, you can typically control these through your device's settings.
- Cookies (Website): You can manage cookie preferences through your browser settings. For more information about how to manage and delete cookies, visit www.allaboutcookies.org. You may also be able to opt-out of certain third-party analytics cookies (e.g., Google Analytics) via their respective opt-out mechanisms.
- Accessing and Correcting Your Information: You may have the right to access and correct personal information we hold about you that was collected through our Services. Please contact us to make such requests. For information contained in your official patient record, please contact our clinic directly.
- Data Deletion: You may request the deletion of personal information collected through our Services that is not part of your official patient record or otherwise required to be retained by law.
- App Permissions: You can manage the permissions the App has access to (e.g., camera, storage) through your mobile device's settings.
8. Children's Privacy
Our App and Website are not intended for use by children under the age of 18 (or a higher age threshold as required by applicable law in your jurisdiction) without parental consent. We do not knowingly collect personal information from children under this age through our Services without verifiable parental consent. If we learn that we have collected personal information from a child under the relevant age without parental consent, we will take steps to delete that information promptly. If you are a parent or guardian and believe that your child has provided us with personal information through our Services without your consent, please contact us.For pediatric dental services, information regarding minors will be handled in conjunction with their parents or legal guardians, in accordance with applicable laws.
9. International Data Transfers
If you are using our Services from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located and our central database is operated. The data protection and other laws of India might not be as comprehensive as those in your country. By using our Services, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Privacy Policy.
10. Links to Other Websites and Third-Party Content
Our App and Website may contain links to third-party websites or services (e.g., embedded YouTube videos) that are not operated by us. If you click on a third-party link, you will be directed to that third party's site or service. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by updating the "Effective Date" at the top of this Privacy Policy and may provide additional notice, such as by posting a prominent notice on our Website and/or within the App, or sending you an email if we have your address. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.
12. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices related to the App or Website, please contact us at:
Address: Ivvory Dental Clinic, Railway Station Rd, Chh, New Usmanpura, Chhatrapati Sambhajinagar, Maharashtra 431001,
Contact No.: +91-9158026047
Email Address for Privacy Inquiries: ivorydentalclinic@ivory-dental.co.in
Privacy Policy available at: https://ivory-dental.co.in/privacy-policy
